Return Policy – Orange Dress at shoporangedress.com

Thank you for shopping at shoporangedress.com. We want you to love your Orange Dress purchase. However, we understand that sometimes an item may not work out. This Return Policy explains how to return eligible Orange Dress items. Please read it carefully before initiating a return.

1. Eligibility for Returns
To be eligible for a return, your Orange Dress item must meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • All original tags must still be attached to the garment.
  • The item must be free of any odors, stains, makeup marks, or pet hair.
  • Returns must be initiated within the time period stated on your order confirmation or the Returns page on shoporangedress.com.
    We reserve the right to refuse returns that do not meet these criteria.

2. Non-Returnable Items
Certain types of Orange Dress items cannot be returned for hygiene or safety reasons. These include:

  • Undergarments, lingerie, or swimwear (if the protective liner has been removed).
  • Items marked as “Final Sale” or “Clearance” on their product page.
  • Gift cards or promotional items.
  • Any item that has been altered, washed, or worn outside of trying on.
    If you are unsure whether an item is returnable, please check the product description on shoporangedress.com before purchasing.

3. How to Initiate a Return
To start a return for your Orange Dress order, please follow these steps:

  • Log into your account on shoporangedress.com and go to “Order History.”
  • Select the order containing the item you wish to return.
  • Click “Request Return” and follow the on-screen instructions.
  • You will receive a return authorization confirmation.
  • Pack the item securely in its original packaging if possible.
  • Attach the return label (if provided) or follow the instructions sent to you.
    We recommend keeping proof of return shipment until your refund is processed.

4. Return Condition Inspection
Once we receive your returned Orange Dress item, our team will inspect it to ensure it meets the eligibility criteria. This inspection includes checking for wear, damage, odors, and tag attachment. If the item passes inspection, we will proceed with your refund. If the item does not meet our policy, we may deny the return and send the item back to you. In that case, we will notify you with the reason for denial.

5. Refund Process
Approved returns will be refunded to your original payment method. Please note:

  • Refunds are processed after the returned item has been inspected.
  • You will receive a confirmation email once your refund has been issued.
  • The time it takes for the refund to appear in your account depends on your bank or payment provider.
  • If you used a gift card for part of the purchase, that portion will be refunded as store credit.
    Shipping costs (if any) are not refundable unless the return is due to an error on our part.

6. Partial Refunds
In some situations, we may issue a partial refund. Examples include:

  • The item shows clear signs of use but is still in acceptable condition.
  • The original tags are detached but still included in the package.
  • The item is returned after the allowed window but within a grace period.
    Partial refunds are at the sole discretion of shoporangedress.com and will be communicated to you before processing.

7. Exchanges
We do not offer direct exchanges for Orange Dress items at this time. If you need a different size or color, please follow the return process for the original item and place a new order for the desired item on shoporangedress.com. This ensures you receive the correct item as quickly as possible, without waiting for inventory to be restocked from your return.

8. Damaged, Defective, or Incorrect Items
Your satisfaction with Orange Dress is very important to us. If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately through the contact form on shoporangedress.com. Be sure to include:

  • Your order number.
  • A clear photo or video showing the issue.
  • A brief description of the problem.
    We will review your case promptly. If the issue is confirmed to be our error, we will provide instructions for return and arrange a full refund or replacement. In these situations, return costs will be covered by us.

9. Restocking Fees
Generally, there is no restocking fee for returned Orange Dress items that meet our eligibility criteria. However, we reserve the right to apply a restocking fee in cases where multiple items are returned repeatedly or if items are returned without original packaging in a condition that requires repackaging. Any restocking fee will be clearly communicated to you before your return is finalized.

10. Late or Missing Refunds
If you have returned an Orange Dress item and have not received your refund after a reasonable period, please first check your bank account or credit card statement. Then, contact your payment provider, as processing times vary between institutions. If you have done both and still have not received your refund, please reach out to us via the contact form on shoporangedress.com with your order number and return tracking information.

11. International Returns
Return eligibility for international orders follows the same conditions stated above. However, please note that international customers are responsible for any customs fees, duties, or taxes associated with returning an Orange Dress item. We recommend marking the package as “Returned Goods” to avoid additional charges. shoporangedress.com is not responsible for return packages lost or damaged in international transit.

12. Final Sale Items
Items marked “Final Sale” on shoporangedress.com cannot be returned or exchanged for any reason. These include deeply discounted items, holiday specials, and limited-edition releases. Please make your selection carefully when purchasing final sale Orange Dress products.

13. Returning Gifts
If you received an Orange Dress item as a gift and wish to return it, please contact us through the website. We will provide instructions specific to gift returns. Refunds for gift returns will typically be issued as store credit to the gift recipient, unless the original purchaser requests otherwise.

14. Policy Updates
We may update this Return Policy from time to time. Changes will be posted on this page on shoporangedress.com. The policy in effect at the time of your purchase applies to your order. We encourage you to review this page before completing any purchase.

15. Contact Us
If you have any questions about returning an Orange Dress item, please use the contact form available on shoporangedress.com. Our team will respond as quickly as possible.

Thank you for choosing Orange Dress from shoporangedress.com. We appreciate your business and are committed to making your shopping experience fair and transparent.